- Which currency will I be billed in?
- You pay in the currency you select at checkout — EUR, USD, GBP, or AED. We default to the closest currency to where you are. You can change it before subscribing.
- What does the 7-day trial cover?
- Start any paid tier — Individual, Pro, or Team — with no card. You get the full feature set of that tier for 7 days. Add payment details before day 7 to continue; do nothing and your trial ends without charge.
- What happens to my data if I cancel?
- Retained for 90 days. Export anytime.
- Can I switch plans?
- Yes — upgrade or downgrade instantly from your billing settings. Prorated automatically.
- Can my accountant access my portfolio?
- Yes — on the Team tier, invite 1 to 4 additional members (2 to 5 users total) with controlled access (read-only viewer, or full analyst).
- What currencies does AssetCentral support for tracking assets?
- You can hold assets in AED, EUR, GBP, USD, CHF, and more. All amounts convert to your base reporting currency automatically. This is separate from your billing currency, which is one of EUR, USD, GBP, or AED.
- Do you charge VAT?
- VAT is applied based on your location in accordance with applicable regulations. UAE customers are billed inclusive of 5% VAT.
- Is there a refund policy?
- We offer a 7-day trial on every tier. After that, subscriptions are non-refundable but cancel anytime.
- What's the difference between Individual, Pro, and Team?
- Individual is €19/month for 1 to 3 properties, single user — the entry tier for owners getting started. Pro is €49/month for more than 3 properties (up to 50), still single user — for owners with a full portfolio. Team is €199/month for up to 50 properties with 2 to 5 users — for brokers, family offices, and advisor workspaces that need a shared view.
- Which tier should I pick?
- Three properties or fewer → Individual. Four to 50 properties, just you → Pro. Four to 50 properties with collaborators (broker, accountant, family member) → Team. The Capture · Structure · Model · Monitor · Manage framework is identical across all three tiers — only the property cap and user count differ.
- I have more than 50 properties. What do I do?
- Get in touch — Enterprise plans handle unlimited assets and team members, with SSO, custom data residency, dedicated onboarding, and an account manager. Email hello@assetcentral.ai with a sentence about your portfolio and we'll come back to you within 1 business day.